He holds a Bachelor of Commerce in Finance and Banking from Chuka University. Duncan has held several leadership roles in managing regional sales and distribution operations, dealer and merchant networks, customer acquisition, portfolio performance, and field teams. His expertise spans credit operations, customer onboarding, collections, risk management, business growth, team leadership, and customer experience.

He is passionate about building high-performing teams, improving processes, and driving operational excellence.

He holds a Bachelor of Commerce (Accounting option) from Multimedia University of Kenya and is a Certified Public Accountant of Kenya (CPA-K) as well as a proud member of the Institute of Certified Public Accountants of Kenya (ICPAK).

He brings over 5 years of solid experience in finance, accounting, compliance, and audit with an excellent proven track record in Financial Management ,reporting, analysis and Leadership for high corporate profile organizations.

He is a seasoned expert in ICT, having accumulated more than 5 years of hands-on experience in the technology sector and over 3 years specifically dedicated to serving as a Fintech systems administrator. His educational background includes a bachelor's degree in Information and Communication Technology from Kirinyaga University. Additionally, he is presently working towards obtaining a professional certificate with AWS. In his current role, he holds the responsibility of overseeing ICT operations at OYA Microcredit Kenya.

Serah Nyambura Kimani is a dynamic and results-driven professional with a solid background in credit control, client relationship management, and business operations. With a Diploma in Business Management from Riara University and a Bachelor's degree in Management and Leadership from the Management University of Africa, she possesses a well-rounded academic foundation, complemented by hands-on experience across diverse industries including technology, real estate, and credit services.

Throughout her career, Serah has consistently demonstrated strong capabilities in managing client portfolios, building sustainable relationships, and ensuring optimal service delivery. She has extensive experience working with both local and diaspora clients, showcasing a keen ability to understand unique client needs and deliver customized solutions. Her professional journey has included developing and enforcing credit policies, overseeing receivables, and supporting financial growth strategies.

Known for being proactive, detail-oriented, and a strong communicator, Serah thrives in fastpaced environments that demand adaptability and a client-first approach. Her dedication to enhancing customer experience and fostering strong client connections has made her a valued asset to her employers.

Serah Nyambura Kimani’s blend of educational background and practical experience empowers her to contribute effectively to organizational success. Her commitment to client satisfaction, along with her solid analytical skills, positions her as a strategic partner in any business setting.

Currently serving as a Portfolio Manager at OYA Micro Credit Company Ltd, she is entrusted with overseeing a diverse lending portfolio, streamlining credit processes, and enhancing customer experience through efficient and compliant service delivery. Her strategic oversight has contributed significantly to the institution’s operational excellence and client retention.

Her core competencies include portfolio and credit management, risk assessment, strategic client engagement, and cross-functional team coordination. Serah is known for her analytical mindset, integrity, and commitment to delivering sustainable value in every role she undertakes.

Serah continues to be driven by a passion for leadership, innovation in financial solutions, and excellence in client service, making her a valuable asset in any forward-thinking financial institution.

He specializes in optimizing portfolio performance, safeguarding asset quality, and transforming financial data into actionable strategies that spur sustainable commercial growth.

Throughout his career, George has earned a reputation for combining sharp critical and strategic thinking with decisive team leadership.

He excels at guiding cross-functional teams through intricate credit evaluations, refining risk mitigation frameworks, and making high-stakes, data-backed decisions in fast-evolving market.

George holds a Bachelor’s degree in Business Administration, grounding his deep credit evaluation expertise in a broad understanding of corporate strategy, operational management, and financial leadership.

Ms. Sharon Mariera serves as the Call Center Manager at Oya Microcredit Kenya where she leads the daily operations of the Customer Support Team with a focus on operational excellence, team development and delivering outstanding service. Known for her clear communication, attention to detail, and ability to lead under pressure, Sharon plays a key role in ensuring that both customers and team members have a positive seamless experience. Sharon is a legal graduate from the Catholic University of Eastern Africa and before her appointment, she served as the Call Center Supervisor and later on promoted to be the Call Centre Manager.

With an academic background in Law, Sharon onboards analytical thinking, problem solving skills and a structured approach to leadership. Her transition into operations and Team Management has been fueled by a deep commitment to fairness, efficiency and clear process- skills honed during her legal training.

Sharon is passionate about continuous learning and personal growth. Outside of work, she enjoys reading across genres, from classic literature to contemporary non-fiction, and is always up for a good book recommendation.